QUAD A Learning: FAQs

What is QUAD A Learning?

QUAD A Learning is an easy-to-use online education platform designed to provide a variety of presentations to keep you up to date with the requirements of QUAD A accreditation and surveyor education. Topics covered will include QUAD A standards, accreditation processes, infection control, policy development, and more. Be sure to visit often as we grow our educational catalog.

QUAD A Learning will be the hub for required surveyor education in addition to optional on-demand content. Required courses will feature a knowledge assessment or attestation upon completion. Certificates of Completion will be available for attendees’ records. Speaker and content evaluations will provide valuable feedback and help QUAD A create more valuable content in the future.

Looking towards the future, the QUAD A Learning platform will have content designed to meet the needs of QUAD A facilities, consultants, etc; however, for now, QUAD A Learning platform is only available for QUAD A surveyors.
How do I register for QUAD A Learning?

As a QUAD A surveyor, your information has been loaded into QUAD A Learning. Your email address is your username. You will receive an email with your temporary password to use for your initial login to QUAD A Learning. Once logged in, you will be able to change your password. Contact learning@quada.org if you experience any problems or have any questions. If you find that you are not already registered, please contact learning@quada.org.
Once registered, how do I log into my account?

QUAD A Learning can be accessed at QUAD A Learning. Each surveyor’s name and email have been pre-loaded into QUAD A Learning. Upon creating your user profile, you will receive an email with your temporary password to use for your initial login to QUAD A Learning. You will then be able to create a new password. Contact learning@quada.org if you experience any problems or have any questions. If you are a surveyor and find that you are not already registered, please email learning@aaaasf.org.
Can I take courses if I’m not a QUAD A surveyor?

QUAD A Learning will soon feature content for accredited facilities and consultants; however, at this time, courses are only available for QUAD A surveyors.
How do I update the information in my profile?

You can update your profile information by following the steps below. Be sure also to update your information with the QUAD A office, the contact information in our systems is the primary method by which QUAD A communicates with you.
1. Click on Profile in the left-hand menu.
2. Make any necessary changes to your profile information, including your time zone.
3. Click Save.
How do I change my password?

You can change your password by following the steps below:
1. Click on Profile in the left-hand menu.
2. Click on the box with your current password; it will appear encrypted.
3. Type a new password. You will be prompted to re-enter the new password.
4. Click Save.
How long will I have access to my course(s)?

You will have access to each course for 90 days after the date of registration unless otherwise indicated, as some content may be time sensitive. You will receive reminders when you are within 30 days from course expiration.
Can more than one person take the course under the same registration?

No, each course is intended for individual use. Completed courses can only be reported for one user’s QUAD A surveyor training requirements. Do not use another individual’s login information to register for a course. You must log in as yourself to receive a Certificate of Completion and credit for completing a course under your name.
Do I need any special software to take courses?

No, the only requirement is a stable internet connection on your computer or mobile device. The courses will launch in any internet browser. We recommend using the most up-to-date version of a browser. Please note: Internet Explorer is no longer being maintained by Microsoft; therefore, it may not be the most stable platform to use, and QUAD A cannot attest to its reliability.
How do I launch a course?

You launch a course by following the steps below:
1. Click My Dashboard in the left-hand menu.
2. Click on the desired course title.
3. Click View Video to begin the course.
One of the course components won't launch correctly. What should I do?

If a course component does not open or does not play correctly, we recommend the following steps to troubleshoot:
a. Some course components will open in a new browser window or tab, so you may have to disable your pop-up blocker to allow pop-ups temporarily.
b. Clear your web browser cache and reopen the browser.
c. If that does not solve the issue, try launching the course in a different web browser (ie try Firefox instead of Safari. Note Microsoft no longer supports Internet Explorer, so it is not an ideal platform to use).
d. Try viewing the course on a different device, such as a laptop, if you're having trouble on a mobile device or vice versa.
e. If you are still having issues, please contact learning@quada.org for troubleshooting, with as much detail as possible regarding your issue (be sure to include the name of the course and what type of computer and browser is being used). Provide screenshots if possible.
Do I have to complete a full course in one sitting?

No, unless otherwise indicated due to time-sensitive information. QUAD A Learning will track your progress within a course, and you will be able to pick up where you left off. You can even save your place in a video if you go back to view it from that point within one week. With most courses, you have 90 days from the date of registration to complete your course, unless otherwise indicated.
Can I download a course to watch it later offline?

No, this is not an option. All courses are web-based and must be completed while logged on to QUAD A Learning.
How do I pass a course?

You pass a course by completing all required components for the course:
a. Read the required documents,
b. Watch the required videos,
c. Scoring an 80% or better on the required learning knowledge assessment or completing the required training acknowledgment declaration, and
d. Complete the required course evaluation.
Can I retake a quiz if I don’t pass?

Yes, you are allowed 3 attempts to achieve 80% on the learning knowledge assessments prior to being required to restart the entire course.
Can I retake a course to refresh my knowledge?

Yes, you have access to the course for 90 days prior to having to re-enroll in the course and may rewatch as many times as you would like.
Can I earn continuing education credits on QUAD A Learning?

At this time, you will receive a Certificate of Completion for completing courses on QUAD A Learning. QUAD A is exploring partnerships and other options to grant continuing education credits and will update QUAD A Learning as appropriate.
Where do I find all the courses I registered for?

All the courses you are enrolled in are listed under the “My Dashboard” link on the blue menu bar on the left-hand side of the screen. You must be logged in for this menu item to be visible:
I received an email that I was registered for a course. Why did that happen?

QUAD A will automatically enroll you in certain courses that are deemed mandatory for your role with QUAD A. Often, there will be a required time frame for completion of the course. The email you will receive will come from learning@quada.org.
I do not have an account; how do I register for a webinar?

Currently, our courses are only available for QUAD A surveyors. If you feel that there has been an enrollment error, please contact learning@quada.org.
Where is my Certificate of Completion?

You are able to print a Certificate of Completion when you finish all of the required course components and pass any associated knowledge assessments.
I still haven’t received my Certificate of Completion; who do I contact?

If you are having problems accessing your Certificate of Completion after clicking the “Print Certificate” link for the appropriate course, contact learning@quada.org.
Who do I contact if I’m having technical issues with a webinar?

Contact learning@quada.org if you experience any problems or have any questions.
I enrolled in the wrong course. How do I unenroll from a course?

If you need to withdraw from a course for any reason, please send a cancellation request email to learning@quada.org, including your full name, the course you wish to cancel, and a brief reason for the cancellation request. Once we have received your request for cancellation, we will un-enrolled you from the requested course. You will receive a cancellation notification email once the cancellation is complete.
When will new courses be added?

QUAD A Learning is an evolving educational platform. As our education catalog grows, additional training and materials will become available, so be sure to visit often. As new content is posted, you may also receive registration notices for compulsory courses for which QUAD A registers you.
Do I need to attend all sessions within a course? What if I miss one?

Yes, in order to complete and pass a course, the user must complete all required components of the course. If you miss a live course, you may be able to fulfill requirements by viewing an on-demand module on that subject.
a. You pass a course by completing all required components for the course:
i. Read the required documents,
ii. Watch the required videos,
iii. Scoring an 80% or better on the required learning knowledge assessment or completing the required training completion attestation, and
iv. Complete the required course evaluation.

Didn't find the answer to your question? Contact learning@quada.org.